Luke Lakes

Privacy Policy

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What This Privacy Policy Covers

Carp Luxe / Luxe Lakes is committed to ensuring that your privacy is protected. This privacy policy sets out how Carp Luxe / Luxe Lakes uses and protects any information that you give Carp Luxe / Luxe Lakes when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. You should check this page from time to time to ensure that you are happy with any changes. Carp Luxe / Luxe Lakes may change this policy from time to time by updating this page.

Information We Collect

  • Information relating to payment transactions processed as part of placing an order or online booking with Carp Luxe / Luxe Lakes such as payment provider (Visa, MasterCard, PayPal, Amazon, Bank Transfer), transaction reference and status. Please note we do not store your credit card details.
  • Information you have provided to us such as forename, surname, delivery address, billing address, email address, and contact phone number.
  • If you have signed up for a user account, we store your user name and an encrypted version of your password.
  • If you contact us (either via our contact us page, direct email, or via post), we may keep a copy of that correspondence.
  • If you have placed an order and respond to a service or product review request from one of our third-party providers (TrustPilot or Google Reviews), we may store your review and comments.
  • General website analytics information relating to how users arrive at our site, how long they stay on the site, pages visited, how our site search is used, etc. Please review our full cookie policy SEE BELOW.
  • If you visit Carp Luxe / Luxe Lakes premises, your image may be recorded and stored for a short time in our CCTV system for security purposes only.

How We Use Your Information

Article 6 - 1 (f) of the GDPR says that we can process your data where it “is necessary for the purposes of the legitimate interests pursued by [us] or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of [you] which require protection of personal data.” We believe that processing your data will help us to offer you a more tailored, efficient service. However, you do have the right to object to us processing your personal data on this basis. We will always inform you on processing your data (either verbally or electronically) and we will give you clear instructions on how to exercise your right to object. We will not use your data for anything other than it was originally intended for.

How We Share Your Information

We do not share your information with any 3rd parties.

How We Store Your Information

We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services of Carp Luxe / Luxe Lakes to you, or (in the case of any contact you may have with our customer care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, after you have closed your account or after it is no longer needed to provide the services to you.

How to Delete Your Information

In certain situations, you have the right to request us to “eraserdquo; your personal data. We will respond to your request within 30 days and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on our register so that we can refer to our note that and therefore, we will minimize the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.